Question 1

How long does implementation take?

Accepted Answer

3-4 weeks from contract signing to live deployment. Week 1 includes setup and integration, Week 2 covers customization and testing, Week 3 handles advanced integration and optimization, and Week 4 is launch and post-launch monitoring.

Question 2

Do you support my e-commerce platform?

Accepted Answer

Yes, we support Shopify, WooCommerce, BigCommerce, custom builds, and most major platforms. We can also integrate with legacy systems. Contact us for specific platform questions.

Question 3

What if I don't see results in 60 days?

Accepted Answer

We guarantee a 20-30% conversion rate increase within 60 days. If you don't achieve this, we'll continue optimizing your chatbot completely free of charge for the next 60 days.

Question 4

What's included in the setup fee?

Accepted Answer

Platform setup, integration with your e-commerce system, product catalog upload, AI model configuration, and initial optimization. Includes up to 10 hours of customization.

Question 5

Are there additional costs beyond setup and monthly fees?

Accepted Answer

No. All features, updates, and support are included in the monthly fee. There are no hidden costs or usage-based charges.

Question 6

What happens after the first 60 days?

Accepted Answer

If conversion rate targets are met, you continue paying the monthly fee and receive ongoing optimization and support. If targets aren't met, we continue working free until they are.

Question 7

Can I cancel anytime?

Accepted Answer

After the initial 60-day guarantee period, you can cancel with 30 days notice. No long-term contracts required after the guarantee period.

Question 8

Will the chatbot slow down my website?

Accepted Answer

No. The chatbot is hosted on our servers and loads asynchronously, meaning it won't impact your site's speed or performance. We guarantee 99.9% uptime.

Question 9

Can I customize the chatbot's appearance?

Accepted Answer

Yes. Full white-label customization is available to match your brand colors, fonts, and style. Your customers will see your branding, not ours.

Question 10

What data do you collect?

Accepted Answer

We collect anonymized customer behavior data to improve recommendations. You own all your data and can export it anytime. We're fully GDPR and CCPA compliant.

Question 11

Which AI models do you use?

Accepted Answer

We use advanced large language models like GPT-4, Claude, and Gemini to power intelligent conversations and product recommendations. This ensures accurate, natural interactions.

Question 12

What information do I need to provide?

Accepted Answer

We need your product catalog (CSV or API), website analytics access, current customer data, and access to your e-commerce platform admin panel.

Question 13

Will implementation disrupt my business?

Accepted Answer

No. Implementation happens in the background. Your website runs normally while we set up the chatbot.

Question 14

Do you provide training?

Accepted Answer

Yes. We provide complete training for your team on how to use the analytics dashboard and manage the system.

Frequently Asked Questions

General Questions

ROI & Pricing

Technical Questions

Implementation

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